Frequently Asked Questions » YOKOHAMA National University Information Technology Service Center

Frequently Asked Questions

YNU Login ID

I can’t log in.
  • When entering your user ID, be sure not to capitalize any letters in your student ID. If your student ID contains any letters, enter them in lowercase.
  • Until your data is registered in the system, login may be temporarily unavailable immediately after you enroll as well as immediately after you obtain your student ID card. Go to the ITSC Office on the second floor to seek assistance.
I forgot my password.
  • [Student] Use the Password Changer Machine.
  • [Faculty and staff ] Go to the ITSC Office on the second floor and present your photo ID. After the necessary identification process, we will issue you a new password.
  • If you cannot go to a password generator or the ITSC Office on the second floor, if you are a student please click here to contact us, while if you are a member of the faculty or staff please contact the General Affairs Section in your department.
  • If you have set a secret question, your password will be entered after you enter the correct answer.
  • [Student] Note that your password is different from the 4-digit one you registered at the Student Affairs and International Relations Department.
The Password Changer Machine gives an error.
Until your data is registered in the system, login may be temporarily unavailable immediately after you enroll as well as immediately after you obtain your student ID card. Go to the ITSC Office on the second floor to seek assistance.
YNU Account Management System gives an error.
  • Your old password may have been entered by the Autofill function in your browser.

YNU Mail (Office 365)

I don’t know my YNU Mail address.
[Student] Log in to Password Issuing System and go to [Confirm and change of your profile].
I forgot my updated password for my YNU Mail.
If you have set “self-password reset“, you will be able to reset your password by [Can’t access your account?] in Office 365. Otherwise, your password will not be reset even if you click [Can’t access your account?] in Office 365. Go to the ITSC Office on the second floor and present your photo ID. After the necessary identification process, we will issue you a new password.
I don’t know how to sign in with my YNU Mail.
[Student] Click here to learn how to use your YNU Mail.
Emails from senders do not reach me.
  • Emails flagged as spam by the spam filtering system will not reach you. Check if the emails have been placed in your spam folder.
  • Emails do not remain in your inbox unless you check the checkbox for ‘Keep a copy of forwarded messages in Outlook Web App’ in the email forwarding settings.
I want to configure my account to be able to send and receive emails using my mobile device.
Go to “Adding an account to your mobile device” under Email addresses for undergraduate and graduate students.
I want to forward emails to my mobile email address.
  • Go to Forwarding settings for an YNU Mail(Japanese).
  • Email addresses that contain consecutive periods, begin with a symbol, or have a period immediately before the @ mark cannot be specified as forwarding destinations.
I can log in to all other services, but I cannot log in to my YNU email with my own PC at home or when I bring my PC to campus.
Logging in may fail if the date and time of your PC have not been synchronized. Check your time and time zone settings.
Another possible reason is a problem with your web browser (such as IE). Try to reset your web browser’s settings.
If you save your password in your web browser, make sure to update the saved password when you change your password.
I don’t receive emails forwarded to my mobile phone.
  • Any mobile email addresses with a period (.) immediately before the @ mark will not be recognized. Change your mobile email address or forward emails to another email address.
  • Change the settings of your mobile phone to allow you to receive emails from the domain of @ynu.ac.jp instead of “Do not receive emails from PCs,” “Receive emails only from specified domains,” and the like.
The emails in my inbox disappeared.
Be aware that you will not be able to read any emails sent to your YNU email account using Outlook or other software unless you check the box for ‘Leave a copy of messages on the server.’ If you define a period for leaving the data on the server in your mailer settings, emails will be deleted after that period elapses.
Some parts of emails appear garbled.
Emojis (emoticons) and the like in mobile phone emails may become garbled because of their reliance on specific devices.

Mailing lists

Emails sent via mailing lists do not reach my mobile email address.
Some emails may not reach you if your mobile phone is set to block emails from email addresses that may be impersonated.
Change your mobile phone’s settings by referring to your mobile phone carrier’s website and so forth.
After sending an email to a mailing list, I received a pending email notification from the list administrator saying there are too many recipients.
[Faculty and staff ] This error is displayed when you enter too many recipients besides the mailing list address in the To: or CC: field. Change the allowed number of recipients under [Privacy options]-[Recipient filters]-[Ceiling on acceptable number of recipients for a posting] in the Administrator Authentication.
After sending an email by entering a mailing list address in the Bcc: field, I received a pending email notification from the list administrator saying this email does not indicate the posting destination.
[Faculty and staff ] Enter the mailing list address in the To: or CC: field or select “No” in [Privacy options]-[Recipient filters]-
[Must posts have list named in destination (to, cc) field] under [General options] in the Administrator Authentication.

Network

I changed my LAN settings, but how should I configure the IP address and other items?
[Faculty and staff ] Download the relevant application form, “Application for network services,” and file this form.
I don’t know how to use the wireless LAN.
Refer to YNU Wi-Fi service to learn how to use the wireless LAN service. You must configure your network settings and enter a network key on your computer. Refer to Using eduroam to learn how to use Eduroam.
I cannot connect to the wireless LAN.
If the problem is not resolved even after you have checked the connection method, important reminders, and available areas described in YNU Wi-Fi and Using eduroam, try to move within the service area to a spot where few PCs are using the wireless and re-examine your computer’s network settings. If the problem persists, contact the ITSC with detailed information about your location, the SSID, and the status of your PC.
How can I access the Academic Information System or on-campus-only pages while off-campus?
Access the Matrix-authenticated connection service. For more information about the Matrix-authenticated connection service, click here [on-campus only].

Matrix-authenticated connection

I forgot my picture password.
  • Go to the ITSC Office on the second floor and present your student ID card or your photo ID. After the necessary identification process, we will issue you a new password.
  • If you cannot go to a password generator or the ITSC Office on the second floor, if you are a student please contact the Educational Information Section to undergo the necessary identification process, while if you are a member of the faculty or staff please contact the General Affairs Section in your department.

YNU Learning Management System [LMS]

I cannot log in to the system.
  • Enter your user ID in lowercase characters.
  • Login may be disabled immediately after you enroll or when necessary student data has not yet been registered in the system.
I cannot see my course.
  • [Student] Contact the faculty member teaching the class as he or she may not yet have enabled you to access the learning Management System. Remember to sign up for the class in the Educational Affairs Information System.
  • [Faculty and staff ] Perform the following procedure to enable your students to see the name of your class:
    Log in → Select the course name → Course settings → Switch the course status to enabled if disabled → Manage Students → Update Student Information
I don’t know how to perform temporary registration to use YNU Learning Management Sysytem.

Log in ⇒ Select your students (Students skip this page.)
⇒ Click “Provisional Registration” on the upper-right side.
⇒ Click [Search Criteria Change].
⇒ Complete the relevant fields (completing only some fields is acceptable).
⇒ Click [Search] ⇒ Choose the relevant subject from the search results.
⇒ Select the leftmost checkbox to [Register].
⇒ Click [HOME] on the upper left side.
⇒ The subject name of the class you want to take will be displayed on the right side, which indicates the LMS can be accessed.

For more details, read Temporary user registration [on-campus only].

I cannot perform Provisional Registration to use the LMS.
Temporary registration may fail for the following reasons.

  • The faculty member teaching the class has not enabled the setting to accept temporary registration.
  • [Faculty and staff ] You are not authorized to attend the class (you cannot register yourself to a class you are teaching).
I don’t receive any notifications from the teacher of my class.

Check whether the checkbox in [Profile] → [Message Forwarding] has been unchecked for the student role. If you changed the notification forwarding settings yourself, make sure to check whether you received the email informing you that forwarding email address registration is complete.
You will not receive notifications in the following cases.

  • If you made an error inputting your email address.
  • If the domain @ynu.ac.jp is blocked.
A message asking me to log in again appeared when I took a break from my work in the Learning Management System.
The Learning Management System terminates the session if no operation is performed for 2 hours. Make sure to always log off from the system by pressing the logoff button after you finish using it.
I cannot access materials uploaded by the teacher of my class.
If other students attending the same class can access the materials while you cannot, you may not be properly signed up for the class in the Academic Information System. Perform temporary registration if the list of lecturers is not displayed on the right side or when your teacher instructs you to do so.
I logged in to the system as a student, but the subject I am teaching is not displayed. [ Faculty and staff ]
The Learning Management System is designed based on the assumption that a faculty member cannot be the student of a subject he or she is teaching.
If you want to become a student of a subject you teach, you must log in with another ID. If necessary, contact IT Service Center to have us issue a student ID exclusively for using the Learning Management System. If you set your role to student, you can perform Provisional Registration to sign up for classes you are teaching.
I would like to register a teaching assistant (TA). [ Faculty and staff ]
If you want to register students as teaching assistants (TAs), as TAs are treated as faculty members. Please, contact the administrator, who will personally respond to your need.
Can I use the Learning Aid System at home?
Yes, you can. Log in to the system with your YNU Login ID (user ID and password).

Computer labs

Where can I find a computer to use?
  • You can use the computers in the PC Plaza in the library and computer labs. If all computers in the PC Plaza are in use, you may use a computer in computer labs A, B, CD, or the satellite labs, so long as no class is being taught.
  • Contact the coordinator if you need to use a computer lab for your class.
Where is the lost and found?
  • Any items forgotten in computer labs are taken to the ITSC Office on the second floor. After a few days, they are moved to Student Support Section on the Student Center.
  • Items forgotten in the PC Plaza are taken to the library counter on the second floor.
  • USB flash drives are the most commonly forgotten item. Be careful not to forget yours, as it may contain important personal data.
The documents I printed won’t come out of the printer.
Contact the university cooperative by phone by dialing 045-335-1126 (or extension 2243).
I forgot the umbrella stand passcode and cannot remove my umbrella.
Go to the ITSC Office on the second floor. We will unlock it for you.
What are transport cards?
Transport cards are smart cards such as Suica (JR East) and PASMO (private railway lines) that can be used to pay fares for railways and buses.
Where can I add credit to my transport card?

On-campus: You can add credit to your card using the machine in the bookstore on the first floor of the university hall.

Security

I want to install anti-virus software on a computer on campus.
Free anti-virus software can be installed on PCs on campus as well as PCs brought to campus by faculty/staff members and students.
For more information on installing anti-virus software, click here.

Other questions

I am a new faculty member. What should I do to start?
The first step is to apply for initial registration to use a YNU user account; submit this application to your department’s General Affairs Section. File applications to use network services as necessary.
If you are still unable to find an answer to your question after checking the questions listed above, click here to contact us.