Fix problems with passwords or Multi-Factor Authentication(MFA) » YOKOHAMA National University Information Technology Service Center

Fix problems with passwords or Multi-Factor Authentication(MFA)

The IT Service Center manages the following three types of passwords and Multi-Factor Authentication settings for YNU mail.

  • YNU login ID password
  • Matrix password, 4 images
  • YNU mail account password
  • Multi-Factor Authentication for YNU mail

If you have forgotten your password or have trouble with your Multi-Factor Authentication, please refer to the below.

When you forget your passwords

For students, please use the Password Generator (if you can come to college).
For faculty/staff, please bring your ID (faculty/staff ID, driver's license, passport, etc.) to the office on the 2nd floor of the IT Service Center.

If the above is difficult, follow the steps below.

YNU Login ID password

Please request it with the Password Reset Form for YNU students. After our resetting at the ITSC, you will be notified to your YNU email address.

Typically, we reset within two business days. If you have not receive an email from the ITSC after more than two business days, please contact us again.

You must sign in with your YNU mail account.
If you do not know the password for your YNU email account or if you have trouble with your MFA, send email to .
Students
Faculty/Staff
Matrix password

Please request it with the Password Reset Form for YNU students. After our resetting at the ITSC, you will be notified to your YNU email address.

Typically, we reset within two business days. If you have not receive an email from the ITSC after more than two business days, please contact us again.

You must sign in with your YNU mail account.
If you do not know the password for your YNU email account or if you have trouble with your MFA, send email to .
Students
Faculty/Staff
YNU mail account password

You can reset your YNU mail password yourself from [Can’t access your account?] or [Forgot my password].
If you can’t reset yourself, send email to .

When your MFA dose not work

When you use a new devices for MFA, you need to add it to security verification previously.

If you have problems with your verification method, request to initialize your MFA.

When you want to change passwords or MFA

YNU login ID password

You can change your YNU Login ID Password using YNU Account Management System.

  1. Log in to YNU Account Management System.
  2. Click [Change password].
  3. Set a new password.

Matrix password

You can change your Matrix Password form “Change Matrix password” in Matrix-authenticated connection service.

YNU mail account password

You can change your YNU mail password.

Go to [My account] > [Security & privacy] > [Password].

Change how you do additional verification

Sign in to YNU Mail using your password and second verification method.

Go to [ My account ] > [ Security & privacy ] > [ Additional security verification ] > [ Update your phone numbers used for account security].


Password Generator for students

Password Generator

Password Generator

With your student ID card, you can get a new password.

  • YNU login ID password
  • Matrix password
  • YNU mail account password
Locations ITSC Office (2F) Student Center (1F) PC Plaza in the Central Library (2F)
Available hours Weekdays 8:30-17:00 Weekdays 9:00-21:45
Weekends 9:30-16:30
Summer vacation, etc. 9:00-17:00
Note: Make sure to confirm the library is open.